The seller shown at checkout and on your purchase receipt determines who handles your payment, cancellation and refund request.
Orders sold by Paddle
Where Paddle is identified as the seller, Paddle.com is the authorised reseller and Merchant of Record. Paddle handles transaction customer service, returns, cancellations and refunds.
Refund eligibility and processing are governed by the Paddle Refund Policy and Paddle Buyer Terms in effect for the transaction. NextNote does not impose any additional refund eligibility restriction on an order sold by Paddle.
You can request a refund using the link in your Paddle receipt or through Paddle Buyer Support.
Open Paddle Buyer SupportOrders sold by Visionmill
Where Visionmill Limited is identified as the seller, email support@nextnote.co.uk with the purchase email address and payment reference.
For digital software supplied immediately at your request, the checkout records any express consent and acknowledgement concerning the start of supply and the effect on a statutory cancellation right. This does not limit mandatory remedies where software is faulty, not as described or otherwise protected by applicable law. Any additional written refund promise shown in the purchase confirmation will also be honoured.
After a refund
An approved refund is returned to the original payment method where possible. When a full refund is completed, access to the affected product ends and its NextNote licence is deactivated. This does not affect rights that cannot legally be excluded.
These rules form part of the NextNote End User Licence Agreement and Purchase Terms. For help identifying the seller on an order, email support@nextnote.co.uk.